The pressure on law firms to burnish their innovation credentials has only increased during 2018, as market forces push them to adopt new ways of working. But what will be the key trends on the agenda in 2019? Here, seven innovation and tech leaders offer their predictions on what’s in store for the year ahead.
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l Parker, chief legal innovation officer, Freshfields Bruckhaus Deringer
“If you look at all successful and innovative companies, they have a laser focus on what the customer wants. The same should apply to the legal industry, and mapping the client experience is a core part of our strategy for the coming year.
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