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The Dollars and Sense of Legal Automation: Where Workflow Can Save You Measurable Time, Money, and Sanity


Level: Intermediate
Runtime: 52 minutes
Recorded Date: January 31, 2024
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Available with Legal Industry Bundles Only. Learn More


Agenda

Key Takeaways:
  • Uncover where automation can be applied in your department to transform time-consuming, manual processes into seamless, efficient workflows.
  • Explore examples from peers on what data they're gathering through automation and how they're adjusting and reallocating resources based on the data.
  • Learn how to articulate and roadshow your new technology projects for leadership buy-in and user adoption.
  • Understand the link between streamlined operations and improved team and customer satisfaction.
  • See how automation helps build stronger relationships by delivering more personalized and responsive legal services.


For NY - Difficulty Level: Both newly admitted and experienced attorneys

Description

Legal automation doesn't just help you streamline tasks and optimize spend - it also creates an environment that encourages innovation and prioritizes data-driven resource allocation. With the right analytics and reporting capabilities, your team can proactively automate the high-volume, low-complexity work that leads to burnout and dissatisfaction to make room for higher-value initiatives.

Hear how and where the experts are leveraging workflow automation in their own organizations from a panel that's known for leading the way with technology and innovation. They'll be sharing the results they're seeing in ROI and legal culture with automation, and revealing how they're leveraging these insights to drive future transformation.

This program was recorded as part of Law.com's Legalweek Conference on January 31, 2024.

Provided By

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Panelists

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Andy Cooper

Sr. Legel Operations Manager
IDEXX Laboratories

Andy runs Legal Operations for IDEXX Laboratories, helping to enhance the lives of people, pets, and livestock. Their Legal Ops is responsible for PMO, systems, tools, processes, and analytics of all IDEXX Legal, owning workflow, CLM/AI, and eBilling. A career originally focused on Operations Finance, Andy seamlessly transitioned into Legal Operations about 6 years ago and helped stand up the well-oiled machine running today.

Originally from New Jersey, Andy escaped to Maine 18 years ago. He lives near the Mid-Coast and enjoys cooking, vinyl, concerts, reading, board games, bourbon and general nerdery.

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George Chiu

Director, Application Development
Prudential

George is a Director of Application Development in the Law, Compliance and Business Ethics and External Affairs department at Prudential.

In this role, George is responsible for overseeing new technology implementations and enhancements to existing legal systems including: Matter Management, Electronic Billing, Investigations, Legal Hold, Workflow platform and other legal technologies.

George joined at Prudential in 2013 as an implementation architect consultant and became a full-time employee in 2014. Prior to Prudential, George worked at several financial institutions including UBS, J.P. Morgan and AllianceBernstein focused on legal and financial technologies.

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Brian McGovern

General Manager, Workflow Solutions
Miratech

Brian McGovern is Mitratech’s Executive Director. In this role, Brian has worked with over 100 of the largest and best run legal departments in the world around their technology, process and people.

Prior to Mitratech McGovern served as Senior Vice President, Chief Data Officer, Legal Operations at American International Group, Inc. where he led the transformation of the company’s legal operations department and played a critical role in creating the organization, processes and technology architecture that reduced AIG’s legal spend by over $1.2 billion dollars. In that, role, McGovern was the key business sponsor for the largest e-Billing Matter Management software roll out in the world, an industry leading innovator for legal reporting and analytics, data governance, business process management, and legal procurement.

Prior to legal operations, McGovern served as the company’s Vice President and Global Head of Implementation and Process Performance Management where he led cross-functional teams to dramatically improve business processes in multiple functional areas, including legal, information technology, procurement and human resources.

Prior to AIG, McGovern served in executive-level positions with Merrill Lynch, GE and Credit Suisse.

McGovern has been honored with the ACC Value Champions Award in 2015 and by NY Law Journal as an Outstanding In-House Legal Department. He is a Lean Six Sigma Master Black Belt, and holds two patents with the United States Patent Office. In his spare time, he serves a variety of non-profits in his community


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