“Clients don’t care how much you know until they know how much you care.”
The world has changed and will never be the same. The COVID-19 pandemic is a uniquely shared global experience that tests our mettle in unexpected ways. There is no playbook, no instruction manual, no treatise to guide us through these uncharted waters. Under these circumstances, focusing on “business development” can sometimes feel hollow or self-serving, but ultimately, the role of outside counsel is one of service and excellence. Clients continue to require solutions and support to achieve their goals. We are here to take on our clients’ challenges and look for ways to lighten their load and help them sleep better at night. In reflecting on previous times of business crisis (such as the Great Recession), clients have told us repeatedly that they remember who was there for them.
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