Whether you run a small solo practice or are a partner at an elite global law firm, this fact remains the same: competition for clients is fierce. Modest growth and rapidly expanding competition is driving many firms in search of methods to stand apart. Yet this quest for a “differentiating factor” may not be the only answer to generating new leads and increased revenues. Sometimes the simplest answers to the most difficult challenges originate from the very core of your firm’s business processes.
The most impactful business operations strategy you should place under review is your firm’s client intake process. If your intake process is not instantaneously responsive to prospective client inquiries, lacks a disciplined commitment to following up with leads, or is short on recording information that can nurture a positive client relationship, you have a problem that can result in wasted time, costly mistakes, and lost business.
This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.
To view this content, please continue to their sites.
LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.
For questions call 1-877-256-2472 or contact us at [email protected]