Time and again we hear from jurors befuddled with complex contractual issues at the heart of a case: “I can’t decide anything until I read the whole document—I just know the lawyers left something out.” Easy for them to say, impossible for them to actually do considering the document at issue is quite often long enough to require being stored in multiple bankers boxes. So what is it that they are searching for? What is it that they believe is so critical that they are rendered incapable of comfortably reaching a verdict without scrutinizing the document for themselves?

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