A study titled "Paper: an Endangered Species?" commissioned by Adobe Systems Inc., maker of Adobe EchoSign e-signature software, found that most managers believe paper processes increase transaction costs and hinder productivity, but they still rely on hard copy in the "last mile" to deliver contracts to get clients and customers to sign on the dotted line.
The online study, conducted by Edelman Berland, surveyed 1,051 U.S. managers from January 30 to February 8. When survey respondents were asked about the negative aspects of paper, the risk of losing paper contracts rose to the top of the chart (56 percent) with their concern for the limited space to keep paper a close second (53 percent). But when it came down to the last mile in delivering a contract to a client or customer, 98 percent of respondents said they still use paper transactions, with only 18 percent having made the switch to digital signing.
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