For years, Pennsylvanians injured at work were entitled to receive notice from their employer’s workers’ compensation insurance carrier whether their claim was accepted or denied within 21 days. As a “paper system,” this acceptance or denial comes in the form of a Department of Labor and Industry document. Eventually, the insurance industry cried that many claims required more than 21 days to investigate. Perhaps receipt of medical records in less-than-obvious cases took several weeks to come in. Perhaps there was a very complex diagnosis or the existence of a significant pre-existing condition, and a more extensive medical workup was required that could not be accomplished in three weeks.
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