Close to half of chief legal officers don’t care about a law firm’s service delivery model as long as firms produce the right results, but only 4 percent said they are satisfied with how firms traditionally provide legal services, according to a recent survey by Altman Weil.

“The fact that you saw only 4 percent [who were] content is that tension between getting cost-effective legal services” and the desired results, said Altman Weil principal Daniel J. DiLucchio. “The law firms’ economic objectives and the objectives of the company and the general counsel are never going to be aligned. So I think that 96 percent is saying, ‘Look, we’d like to see some changes.’”

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