Editor’s note: This article describes a hypothetical situation.
ADR
Bob’s client, Roger, came to Bob with a tale of woe. More than five years ago, Roger entered into a service contract with Alan. Roger completed the requested work, Alan paid the amount due, and the matter was over — seemingly. Except that a few months later, Alan contacted Roger and began whining. “The work was lousy,” Alan asserted. “The bills were too high,” Alan complained. “You did not do what you were supposed to do,” Alan grumbled.
