Historically a fourth-quarter frenzy filled with uncomfortable conversations with clients, collections have become a year-round endeavor for many Pennsylvania law firms, who have made significant investments in finance teams tasked with developing bespoke payment solutions on a client-by-client basis.

But whether firms will be able to match or exceed their revenue and profit gains from 2021 will largely depend on their ability to see a return on investments to their billing and collections functions at a time when many clients are dragging their feet on making timely payments.