I can’t remember the first time someone screamed at me at work, or the last time, because it happened often in my life as a lawyer. And apologies were rare. Most of the time, it was never mentioned again by either party.

In one instance, a physician shouted at me when I called to let him know about an investigation I was conducting after receiving a complaint of retaliation in his department. It was part of the investigation process to let him, the department head, know. I was relaying the information.