Recently, I was on the phone with a fellow coach who asked about my personality type from an assessment taken in the past. I didn’t recall, so while still on the call, I quietly walked over to my filing cabinet and pulled out a folder labeled “my assessments.” The conversation continued organically as we found commonalities in our personality types.

When I started my coaching business, the conversation would have gone a completely different way because I could never have located that file so fast. I might have said, “gee, I don’t remember, that was years ago … I would have to look it up.” Not the end of the world, just a missed opportunity to make a real connection.