Facts don’t clarify, stories clarify. So, here are 10 scenarios of client frustration with the law and lawyers, plus 10 stories that the general counsel can use to educate, ease and explain.

No. 1: "We’re in the right. Surely, that counts for something." A California lawyer with whom I work tells clients, "I understand that you’re in the right. So is the pedestrian who always crosses on the green light and looks both ways. But he still can be flattened by an inattentive bus driver."

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