First, a definition: “quality”—something you are, not something you do. Now, a pop quiz: What is the most important quality of effective lawyering? Possible candidates—empathy, courage, intelligence, honesty. At any one time in my 43-year career, each was my answer. No longer. 

Who convinced me differently? A Rabbi, a psychotherapist, and a lawyer/novelist. Yes, yes, I know, this sounds like one of those “walks into a bar” jokes! It isn’t. But this unlikely trio delivers an actionable punchline for lawyers: Be actively present for the client.