That old “pandemic made us wait” excuse is unlikely to fly with clients who expect their law firms to operate on the cutting edge of tech-enabled services. But more than a year after the public health crisis descended, some firms may actually find themselves further along their tech roadmaps than they expected to be—at least with regard to their internal-facing technology.

“Certainly my experience in talking to colleagues is that you got back to normal. … There was that [period] in there where everybody was holding their breath, but then you had to get back to normal,” said Kermit Wallace, chief information officer at Day Pitney.