Houston Astros' Apology Offers Textbook Example of How Not to Handle a Crisis
Members of the 2017 World Series Champion Houston Astros held a press conference to open Spring Training this week. The purpose was to apologize for…
February 13, 2020 at 04:24 PM
3 minute read
Members of the 2017 World Series Champion Houston Astros held a press conference to open Spring Training this week. The purpose was to apologize for a cheating scandal that rocked baseball in the offseason, as the Astros were discovered to have undertaken an elaborate scheme involving high-powered cameras in the center field stands at Minute Maid Park and monitors in the Astros clubhouse to relay upcoming pitch to batters.
Truth is the cornerstone to handling any scandal, and the Astros have provided a textbook example of how NOT to manage a crisis.
"Tell the truth, tell the whole truth, and tell it quickly" is the textbook advice of crisis managers.
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