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(r-l) Lucy Bassli, AGC legal operations and contracting with Microsoft (standing), Kris Jolma, contracting operations group manager with Microsoft, and Margaret Hagan, of Stanford Law School. May 10, 2017. (r-l) Lucy Bassli, AGC legal operations and contracting with Microsoft (standing), Kris Jolma, contracting operations group manager with Microsoft, and Margaret Hagan, of Stanford Law School. May 10, 2017.

“We’re going to be a little controversial, because it’s fun to be a little controversial,” started off Lucy Bassli, assistant general counsel of legal operations and contracting at Microsoft, at the 45th session at the 2017 CLOC Institute. “We’re going to leave the technology behind. … There is a people and process issue in how we are able to do our work.”

Contracts are everywhere, and every company has them—Bassli asked the room who didn’t have contracts in their organizations and was met with a laugh. Recently, automation technology has been the main focus of change in contract management, but the purpose of the “Let’s Not Talk About CLM Tools” panel at the CLOC Institute was to show how contract management has become more efficient through the two often forgotten parts of contracting: people and processes.

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