News From Law.com
When it comes to the use of artificial intelligence and the insurance customer experience, policyholders aged 18-34 are around three times more likely to trust the accuracy of AI when compared with insureds 55 and older, according to a report from Policygenius LLC. Around 32% of home, auto and renters insurance customers say they trust AI to accurately perform application, customer service or claims functions without human oversight.
Property & Casualty
December 01, 2023, 8:03 AM