
In the past year, business leaders have considered how to use artificial intelligence to its maximum potential. Insurance leaders have a secondary consideration: How can we do this without negative impact, while operating in a highly regulated, complex industry? Insurance organizations shouldn't set out to use AI before asking themselves two questions: What customer problem are you trying to solve? And, what business problem are you trying to solve?
Agent & Broker
November 30, 2023, 11:00 PM