News From Law.com
According to the Salesforce 2023 State of the Connected Customer report, 80% of customers say the experience a company provides is as important as its products and services, but 61% of customers say most companies treat them as a number. In the vast landscape of insurance, policyholders express a disconnect between their expectations and the reality of their interactions with insurance companies. This article urges for more empathy in insurance.
Agent & Broker
February 02, 2024, 8:00 AM