RE YOU getting a meaningful return on your investment in technology, particularly as the rate of that investment escalates? Many of our contacts and clients are increasingly concerned about the perceived disparity between their Information Technology investment and the return to their business. Accordingly, Hildebrandt recently undertook the third annual IT/Business Process Improvement Survey to help assess the depth and breadth of this challenge.
Many firms today spend between 4 and 6 percent of their annual revenues on IT. Unfortunately, many of them plan significant changes to their IT infrastructure without changing (or even considering changing) their organizational structures, their work processes, their portfolio of services or their pricing models. This level of spending without some positive – and noticeable – impact often exacerbates economic, operational and cultural issues within the firm.
