Angela Caceres, a 42-year-old home health aide from Coney Island, stood in Brooklyn Housing Court with a petition for eviction based on alleged nonpayment. Caceres, who claimed she was up to date on rent, said she feared losing the home she shared with her kids.

Then Caitlyn Brady, a 22-year-old junior at Fordham University volunteering as a “navigator,” escorted Caceres to a cubicle within the court’s clerk’s office, talked her through a computerized answer form, and accompanied her to the clerk’s window to submit the answer.

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