When Sharlene Tillett walked into Alla Kazakina’s New York Legal Assistance Group office 10 years ago, she was trying to escape a life of domestic abuse and looking for someone to guide her on the long road to becoming a U.S. citizen. What she found was not just a lawyer, but a confidant, counselor, therapist and friend.

“She’s just there no matter what,” said Tillett, who immigrated from Belize in 1994 and has since received a green card with Kazakina’s help.