As the economic conditions weaken, pressures on supplier and customer relationships are rising. For outsourcing services vendors, the spotlight has intensified further due to the behavior of the co-founder and chairman of Satyam Computer Services, Ltd., who has revealed his involvement in misrepresenting the company’s results for many years. Although an anomaly, the behavior has turned up the focus on outsourced relationships.
Rather than focus on issues between suppliers and vendors, however, now is a good time to use the current economic conditions to ensure that both parties are getting the most they can from the relationship. To that end, the parties could use the conditions as the impetus for communications to determine if more value can be achieved. For anyone entering into a new relationship, current challenges highlight the need to ensure they have the flexibility to survive.
