I am privileged yet again to report on the State of New York Department of Financial Services’ recently published 2021 Automobile Insurance Complaint Rankings.

The 2021 “Annual Ranking,” based upon data for the calendar year 2020, ranks 135 automobile insurance companies actively doing business in New York state. As in the past, this report ranks the individual companies themselves, rather than just the corporate groups of which those companies may be members. This method of listing is intended to give consumers a more accurate picture of their insurer’s performance. Also, as in the past, insurers are ranked based upon a complaint ratio, which is determined by the number of private passenger automobile insurance complaints upheld against them and closed by the Department of Financial Services (DFS), as a percentage of their average total private passenger automobile premium volume in New York state over a two-year period.