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Over the past year, with the need to hastily move many trials and hearings to a virtual environment, the COVID-19 pandemic has forced the justice system to transform the way in which it operates. However, there has been, and continues to be, a significant lack of consistency in systems and processes to help deal with this upheaval.

Since the onset of the pandemic, many courts have simply been resorting to “make do” solutions, using generic tools such as email, Zoom, and Dropbox that were not designed or intended for the legal profession. This lack of consistency in systems and process has led to delays and logjams in the system, not to mention questions around the security of confidential court documents. While “make do” approaches may have been acceptable as a necessary solution at the beginning of the pandemic, more than a year on, they have left court staff overwhelmed, and many of those depending on the justice system hanging in limbo.

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