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Stephen M. Kramarsky Stephen M. Kramarsky

We’ve all done it: checked the box and confirmed that we are bound by a company’s “Terms of Service” without so much as glancing at them. These days, “Agree to Continue” is a part of the required ritual, not only for software and online services, but for hardware as well. Before you use your new iPhone, draft a Word document, call an Uber, or even order a pizza, you will have agreed, sight unseen, to a set of standardized terms drafted by a company’s lawyers. For most people, the choice is simple. Most users do not have the time or inclination to read through dozens of pages of legalese before reviewing the morning’s tweets, and if millions of users are agreeing to these terms, how bad can they be? If a company’s Terms of Service become too onerous, or stray too far from accepted industry norms, the company will likely be called out by a sophisticated user or industry watchdog.

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