Attorney Hunter Carter and his husband, César Zapata, ran into major turbulence on Jan. 18 when they tried to board an American Airlines flight to Miami at an airport in Medellín, Colombia.

American Airlines personnel, citing a U.S. Transportation Security Administration policy, told the couple that they had to be separately screened before boarding. Carter, a partner in the New York office of Washington’s Arent Fox and an activist in same-sex marriage issues, turned to his political contacts to air his grievances. TSA has subsequently announced it was “working to make clear any confusion in language” in its policy, which is designed “to accommodate all families traveling together,” according to an email to The National Law Journal.