Foster Pepper managing partner Robert Kunold Jr. wrote the book — literally — on how the firm’s lawyers should treat clients.

He produced The Client Perspective about five years ago as a "garish-color notebook," he said — an ugly yellow that lawyers can easily locate in their offices. The book spells out how the firm expects its lawyers to work with clients. Kunold personally orients new lawyers on the topic so they’re clear about the firm’s expectations.