Nathan Cemenska,director of legal operations and industry insights at Wolters Kluwer's ELM Solution. Courtesy photo Nathan Cemenska,director of legal operations and industry insights at Wolters Kluwer’s ELM Solution. Courtesy photo

In this week’s episode, we’re talking about “ghosting”—and if that sounds a little spooky, well it is… if you’re a law firm. Ghosting occurs when clients simply stop sending their outside counsel work without formally ending the relationship. No bad review. No opportunity to make things right. Not even a goodbye.