Corporate communications are evolving at record speed. Just as email replaced typewritten memos decades ago, collaborative chat platforms such as Slack and Teams are rapidly replacing email today. While chat was initially limited to personal and informal communications, a significant amount of corporate communication now occurs outside email and within chat interfaces.
The proliferation of chat as a legitimate business tool has created new realities for e-discovery professionals. The methods they’ve adapted for handling email and other ESI need to evolve yet again to address the unique characteristics of chat data.