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Let’s face it: Most law firms don’t spend a ton of time on their policies and procedures manuals. Most of the inclusions are boilerplate. And, lawyers being lawyers, and tremendously risk-averse, the emphasis is usually on the policies, and not the procedures. A policies and procedures manual for a law firm, then, becomes something like a dusty shiv, broken out in case of human resources emergency. It’s nothing like a living, breathing manual that gets utilized on a regular basis by staff and attorneys.

But, your policies and procedures manual could be so much more—if you emphasize the procedures.

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