Across companies today, mobile device messaging is quickly usurping email as the primary communication method of business. This migration has pushed many companies to rethink communication retention policies, with many adopting strong guidelines for mobile communication archiving.
Public-sector groups have followed this trend somewhat, but not nearly as quickly. A recent report from communications retention group Smarsh found that although 70 percent of public agencies polled allow for staff to conduct official business communication via text, only 46 percent of those organizations have systems in place to capture and retain that communication.
