The legal industry has a storied history of resistance to technological change. Everyday business necessities such as the telephone, computer, electronic document management systems and email were all originally met with skepticism by law’s top decision makers. Their excuses against adaptation were always the same: The costs were too high, the system as it currently existed didn’t need improvement, and that new innovations could create potentially harmful security issues for their clients.

Therefore, it is no surprise that the legal industry has been more hesitant than others—such as retail, manufacturing, finance—to embrace artificial intelligence (AI) when improving business efficiencies such as e-discovery, e-billing and business modeling platforms.