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Analysis

There's No Shortcut to Legal Operations Maturity

The 2017 Law Department Operations Survey reveals that while some may look for shortcuts, problems do not get solved with technology alone.

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Measuring maturity is all the rage in legal operations. ACC Legal Operations recently released its “Maturity Model for the Operations of a Legal Department,” which takes a crack at defining the elements of early stage, intermediate and advanced levels of maturity for a variety of different law department activities. CLOC is collaborating on surveys and articles on the same topic. Of course, the question of law department operational maturity was a major focus of the 2017 Law Department Operations Survey.

Now in its tenth year, this survey, which is published in alliance with Consilio, is the oldest and most comprehensive survey that focuses solely on the law department operations function to provide benchmarks that are useful to all law departments. The survey has always focused on the changing roles, responsibilities and expectations of legal operations professionals, but this year, for the first time ever, we asked them to rate themselves and their departments on how far they are along the maturity curve in 13 different areas.

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