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Chatbots are among a few “buzzy” technologies businesses have invested heavily in to help manage their customers’ relationships with their products. In the legal space, attorneys are typically (if at all) found on the business end of that transaction, the last step in interactions between bot and potential customer.
Gabrielle Orum Hernández is a reporter with Legaltech News and the Daily Report covering legal technology startups and vendors. She can be reached by email at email@example.com, or on Twitter at @GMOrumHernandez.