Chatbots are among a few “buzzy” technologies businesses have invested heavily in to help manage their customers’ relationships with their products. In the legal space, attorneys are typically (if at all) found on the business end of that transaction, the last step in interactions between bot and potential customer.
LexisNexis’ recently started testing chatbots as a way to help legal industry clients interact with the company’s data putting attorneys on the user side of a legal chatbot. Jamie Buckley, chief product officer for LexisNexis, said the company sees chatbots as a means to connect legal users to relevant data housed within LexisNexis’ platform.
