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CFPB Director Richard Cordray speaking at the U.S. Chamber of Commerce’s 11th Annual Capital Markets Summit: Financing American Business, in Washington, D.C. March 30, 2017. (Photo: Diego M. Radzinschi/ALM)
When the Consumer Financial Protection Bureau expanded its public database to include narratives of negative customer experiences, banks such as Wells Fargo and other industry players worried about being named and shamed.