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Close of the future in customer care reps.Close of the future in customer care reps. (Alistair Forrester Shankie)

It’s not often that you’d consider the old school, white-wigged English barristers and chatbot technology in the same sentence, but Stephen Ward, a career barristers’ clerk and founder of clerk-oriented technology company Clerksroom, took his interest in developing technology and turned it back on his own job.

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