Let’s go on a journey, the journey of business intelligence metrics. Most law firms have them; it would be irresponsible for a 21st century business to not track how it’s doing. But after creation, they travel from the desks of the associate to the partners to maybe an operations person, then … well, that’s often it.
For many law firms, there’s no imperative to create a mechanism to share data elsewhere. There’s one problem though: corporate legal officers (CLOs) are increasingly asking for that data to inform their own decision-making. To keep clients happy, firms are left scrambling for ways to close that data gap.
