From launching a proprietary outside counsel dashboard and most recently, a knowledge management platform, without a doubt, Mary Shen O’Carroll is a prime example of pioneering innovation in the legal department.

The head of legal operations at Google since 2009, overseeing a department with close to 1,000 legal professionals, O’Carroll has made sure the department runs more like a business, looking beyond fundamental cost savings measures to sophisticated strategies—an all-encompassing effort she says involves employees, law firms, technology providers, and alternative legal services providers.

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