The decision to represent a case can have major impact on a law firm; there is no room for a gap in the new business intake process. Cases that are not properly vetted can lead to scrutiny of internal procedures, negative public attention and case withdrawal. Process breakdowns are not uncommon at law firms, but they are preventable.

Many firms turn first to technology to facilitate new business intake and other processes. But they can sabotage technology investments if they don’t first lay a proper foundation with a well-defined process. Whether you are addressing common business processes—such as electronic file retention and destruction, e-discovery or new business intake—the Six Sigma framework can help firms not only reduces errors, but maximize technology investments.

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