E-discovery is a huge expense, even for big companies with lots of resources. United Parcel Service is no exception, and its legal department had enough.

So the Atlanta-based shipping company managed to save millions of dollars by outsourcing document reviews to companies both here in the United States and overseas. But the mounting scrutiny of document production by opposing counsel and courts, as well as new federal rules relating to e-discovery, convinced UPS that it needed to do more to get costs under control.

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