Generative artificial intelligence. Credit: Nataliia / Adobe Stock AI-Powered Software Company Invoca Hit With Digital Privacy Class Action
The complaint, filed in the U.S. District Court for the Northern District of California, contends that Invoca covertly intercepts and eavesdrops on these phone conversations, thereby violating California's "wiretapping" laws.
August 23, 2024 at 10:47 AM
3 minute read
Artificial Intelligence
The original version of this story was published on The Recorder
What You Need to Know
- AI-fueled customer service software company Invoca was hit with a digital privacy class action.
- The complaint alleges that Invoca, which partners with businesses such as DirecTV and DISH, intercepts and eavesdrops on third-party customer service calls from these companies for its own use.
- Plaintiffs contend that this practice violates the California Invasion of Privacy Act.
Artificial intelligence-fueled customer service software company Invoca was slapped with a digital privacy class action for allegedly collecting recorded customer service calls between third-party businesses and their customers without their consent.
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