It’s a truism that arbitration is only as good as the arbitrator. But what if the arbitrator is artificial intelligence (AI)? AI and other cutting-edge technologies such as the AI-powered language model ChatGPT are reshaping every aspect of our lives—and arbitration is no exception.

AI has the potential to significantly reduce the time and costs of resolving a dispute. It is already being used to significantly enhance legal productivity: to help draft contracts, review and identify relevant documents in the discovery process, and conduct legal research.