Over the past few years, a combination of the pandemic-related push toward technology and the legal industry’s attempts to work as a business has spurred a steady increase in the number legal tech tools entering the market. By extension, it’s also put pressure on legal departments working to cope with all the new variety of options.

For legal operations professionals tasked with making decisions around what tech to invest in and how to control spending while effectively streamlining business processes, 2022 is a curious time. In an atmosphere with a growing need for determining what products to use, how to unify data models from disparate systems and how to get everyone to adopt technology, legal ops professionals say they rely on an outlier to make some of the harder decisions around change management: change resisters.