The pandemic has propelled Microsoft Teams into a must-have chat and collaboration platform for the legal industry. But despite its unprecedented adoption rate, firms’ still-growing familiarity with the tool and a slew of other challenges means Teams-specific data collection policies are relatively uncommon in law firms, observers said.

According to the 2021 LTN Law Firm Tech Survey, 59% of law firm tech executive respondents said their firm used Microsoft Teams for internal firm messaging. Such adoption was accelerated by COVID-19 and the sudden pivot to remote working.