Thursday’s Legal Decoder webinar “ALSPs: Measuring Metrics and Performance” addressed an age-old question that plagues legal departments attempting to outsource work in an increasingly complex ecosystem: Law firm or alternative legal service provider?

But legal departments may have to do some soul searching before they can answer that question intelligently. Christine Kennedy, managing director, transform advisory at Major, Lindsey & Africa, suggested that organizations think long and hard about the problem they are trying to solve and what a successful outcome might look like.