Should the mail room now be owned by the information governance arm of the firm?
Pre-pandemic, this wasn’t a necessary consideration. Then, when the pandemic hit and sent the workforce to home offices, most law firms quickly started scanning to email to get the mail out. Facilities management or available clerical staff went into the office and cobbled together this new work process. In the midst of the crisis and no indication of its curation, it is likely to say that no firm had information governance on its mind once again.