Shifting the mindset of an entire legal operations department requires communication, precise prioritization, tech savvy and the right kind of support from leadership to attain crucial buy-in from team members, according to legal ops leaders for several major corporations.   

“It really starts with understanding and making the case for action. Why change? As you’re trying to bring people along, they have to understand why change is important,” said Trish Peterson, senior vice president of business transformation at Mastercard.