Last month, Mary O’Carroll stepped down from her post as Google’s director of operations, technology and strategy for its legal department to join contract lifecycle management (CLM) software provider Ironclad as its chief community officer.

O’Carroll’s move was a significant acquisition for the legal tech market, given her 13-year tenure in Google’s legal department and her previous role as president of the Corporate Legal Operations Consortium (CLOC). But O’Carroll’s jump to Ironclad also encapsulates the broader trend of legal tech and service providers maturing and turning to legal ops veterans to bring more client insights into their business and development processes.